Changes & Cancellations

If you'd like to cancel or change your order, please call us as soon as possible — dial 0800 368 0673 within the UK or click here for phone numbers outside of the UK. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently, and we cannot change or cancel an order once it has entered the shipping process. You can return products after receipt in accordance with our Returns Policy or your right to cancel.

Please note: if you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

Right of withdrawal

The withdrawal period ("Cancellation Period") will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (Gap Europe Limited) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. This form should be sent to us either by email to custserv@gap.co.uk (if you live in the United Kingdom) or custserv@gap.eu (if you live elsewhere in the European Union) or by post to Gap EHQ, Freepost WD 3719, Castle Mound Way, Rugby, Warwickshire, CV230BR, United Kingdom, for the attention of Customer Services. You can also phone us to inform us of this at 0800 368 0674 (from the United Kingdom) or +1 614 744 3997 (from anywhere else in the European Union).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the Cancellation Period has expired.

You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

This provision does not affect your statutory rights.

Refunds Policy

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you return a Product for any other reason, we will examine the item and notify you of your refund via email within a reasonable period. Refunds will be processed within 30 days of the day you inform us you wish to return the Product. Except if exercising your right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our returns by mail or store.

Products returned as a result of a defect will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us. Please ensure you return these to us as soon as possible, indicating what the defect is in the specified manner on the invoice.

All refunds, including Product(s) received as a gift, will be made to the original form of payment.

Widerrufsrecht

Sie haben das Recht, diesen Vertrag innerhalb von 14 Tagen ohne Angabe von Gründen zu widerrufen.

Die Widerrufsfrist ("Widerrufsfrist") endet 14 Tage nachdem Sie oder ein von Ihnen angegebener Dritter, mit Ausnahme des Spediteurs, die Ware physisch in Besitz genommen hat. Zur Ausübung des Widerrufsrechts müssen Sie uns (GAP Europe Limited) Ihre Entscheidung, diesen Vertrag zu widerrufen, durch eindeutige Erklärung (z.B. ein per Post, Fax oder E-Mail übermitteltes Schreiben) kommunizieren. Sie können hierzu das beigefüge Muster-Widerrufsformular benutzen, dies ist jedoch nicht verpflichtend. Bitte senden Sie uns dieses Formular entweder per E-Mail an custserv@gap.co.uk (wenn Sie Ihren Wohnsitz im Vereinigten Königreich haben) oder an custserv@gap.eu (wenn Sie Ihren Wohnsitz in einem anderen EU-Land haben) oder per Post an Gap EHQ, Freepost WD 3719, Castle Mound Way, Rugby, Warwickshire, CV230BR, Vereinigtes Königreich, zu Händen des Kundendienstes. Sie können uns auch telefonisch unter 0800 368 0674 (aus dem Vereinigten Königreich) oder unter +1 614 744 3997 (aus einem anderen EU-Land) benachrichtigen.

Zur Wahrung der Widerrufsfrist ist es ausreichend, wenn Sie uns Ihre Mitteilung über die Ausübung Ihres Widerrufsrechts vor Ablauf der Widerrufsfrist übermitteln.

Sie müssen uns die Waren unverzüglich, und in jedem Fall spätestens 14 Tage nach Mitteilung Ihres Widerrufs, zurücksenden. Die Frist ist gewahrt, wenn Sie uns die Waren vor Ablauf der Frist von 14 Tagen zurücksenden. Sie tragen die direkten Kosten für die Rücksendung der Ware.

Ontbindingsrecht

U heeft het recht om deze overeenkomst binnen 14 dagen te ontbinden zonder opgaaf van reden.

De herroepingsperiode ("Ontbindingsperiode") loopt af 14 dagen na de dag waarop u of een door u aangewezen derde, niet zijnde de vervoerder, de goederen fysiek in bezit verkrijgt. Om uw ontbindingsrecht uit te oefenen, moet u ons (Gap Europe Limited) informeren over uw besluit om deze overeenkomst te ontbinden door middel van een ondubbelzinnige verklaring (bijvoorbeeld een brief verzonden per post, fax of e-mail). U kunt hiervoor het bijgevoegde model ontbindingsformulier gebruiken, maar dit is niet verplicht. U dient dit formulier naar ons te sturen per e-mail aan custserv@gap.co.uk (indien u in het Verenigd Koninkrijk woont) of custserv@gap.eu (indien u elders in de Europese Unie woont), of per post aan Gap EHQ, Freepost WD 3719, Castle Mound Way, Rugby, Warwickshire, CV230BR, Verenigd Koninkrijk, ter attentie van Customer Services. U kunt ons ook bellen om ons over uw besluit te informeren op nummer 0800 368 0674 (vanuit het Verenigd Koninkrijk) of +1 614 744 3997 (vanuit elders in de Europese Unie).

Om aan de deadline voor ontbinding te voldoen is het voldoende dat u uw bericht betreffende de uitoefening van uw ontbindingsrecht aan ons stuurt vóórdat de Ontbindingsperiode is afgelopen.

U dient de goederen aan ons terug te sturen, zonder onnodige vertraging en in ieder geval niet later dan 14 dagen vanaf de dag waarop u ons heeft geïnformeerd over uw ontbinding van deze overeenkomst. Aan de deadline is voldaan indien u de goederen terugstuurt vóórdat de periode van 14 dagen is afgelopen. De rechtstreekse kosten voor het terugsturen van de goederen zijn voor uw rekening.

Derecho de desistimiento

Usted tiene derecho a desistir de este contrato en un plazo de 14 días sin necesidad de causa justificada.

El periodo de desistimiento ("Periodo de Cancelación") vencerá 14 días después de la fecha en que usted adquiera la posesión física de los artículos, o de que dicha posesión sea adquirida por un tercero indicado por usted y que no sea la empresa de transportes. Para ejercitar el derecho de desistimiento, deberá informar a Gap Europe Limited de su decisión de desistir de este contrato mediante una declaración inequívoca a tal efecto (una carta enviada por correo, fax o correo electrónico). Podrá usar el modelo adjunto de desistimiento, aunque no es obligatorio. El formulario deberá remitirse a Gap Europe Limited por correo electrónico a la dirección custserv@gap.co.uk (si usted es residente en el Reino Unido) o a la dirección custserv@gap.eu (si es residente en cualquier otro país de la Unión Europea), o por correo postal a Gap EHQ, Freepost WD 3719, Castle Mound Way, Rugby, Warwickshire, CV230BR, Reino Unido, a la atención del Servicio de Atención al Cliente (Customer Services). Asimismo podrá telefonearnos para notificar esta circunstancia al número 0800 368 0674 (desde el Reino Unido) o +1 614 744 3997 (desde cualquier otro país de la Unión Europea).

Para cumplir el plazo de desistimiento, es suficiente con que nos envíe la comunicación relativa al ejercicio por su parte del derecho de desistimiento antes del vencimiento del Periodo de Cancelación.

Deberá devolvernos los artículos sin demora indebida y, en cualquier caso, como máximo, 14 días a partir de la fecha en que nos comunique su desistimiento del presente contrato. Se considerará cumplido el plazo si nos devuelve los productos antes de la finalización del citado periodo de 14 días. Deberá asumir el coste directo que conlleve la devolución de los artículos.

Exchanges

Please note that exchanges are available for merchandise shipped to UK addresses only.

Return merchandise using our mail return process, and order your new merchandise at the same time by calling 0800 368 0673 within the UK or click here for phone numbers outside of the UK. Your new items will be shipped at no charge for standard shipping and handling. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.