Changes & Cancellations
If you'd like to cancel or change your order, please call us as soon as possible — dial 0800 368 0673 within the UK or click here for phone numbers outside of the UK. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently, and we cannot change or cancel an order once it has entered the shipping process. You can return products after receipt in accordance with our Returns Policy or your right to cancel.
Please note: if you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
Right of withdrawal
The withdrawal period ("Cancellation Period") will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (Gap Europe Limited) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. This form should be sent to firstname.lastname@example.org or by post to Gap EHQ, Freepost WD 3719, Castle Mound Way, Rugby, Warwickshire, CV230BR, United Kingdom, for the attention of Customer Services. You can also phone us to inform us of this at 0800 368 0674 (from the United Kingdom) or +1 614 744 3997 (from anywhere else in the European Union).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the Cancellation Period has expired.
You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
This provision does not affect your statutory rights.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you return a Product for any other reason, we will examine the item and notify you of your refund via email within a reasonable period. Refunds will be processed within 30 days of the day you inform us you wish to return the Product. Except if exercising your right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our returns by mail or store.
Products returned as a result of a defect will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us. Please ensure you return these to us as soon as possible, indicating what the defect is in the specified manner on the invoice.
All refunds, including Product(s) received as a gift, will be made to the original form of payment.
Please note that exchanges are available for merchandise shipped to UK addresses only.
Return merchandise using our mail return process, and order your new merchandise at the same time by calling 0800 368 0673 within the UK or click here for phone numbers outside of the UK. Your new items will be shipped at no charge for standard shipping and handling. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.