FREQUENTLY ASKED QUESTIONS

When did bananarepublic.co.uk close?

bananarepublic.co.uk closed for trading at approximately 11:59pm GMT on Tuesday 31st May 2022.

Can I return an order placed on bananarepublic.co.uk?

Orders made on, or before, Tuesday 31st May 2022, on bananarepublic.co.uk must be returned within 14 days from receipt of the items, in line with our current Return Policy. Items must be unworn and unwashed. Your statutory rights are not affected. Exchanges are no longer available.

As our Distribution Centre will soon be closing, Banana Republic is unable to process returns for any items posted to Banana Republic after 30th June 2022. Please retain proof of postage. This does not affect your statutory rights. If you have any queries, please contact custserv@bananarepublic.co.uk.

After 30th June 2022, if you have any queries surrounding an order placed on bananarepublic.co.uk prior to 31st May 2022, including any queries in respect of faulty products, please contact the Customer Service team at custserv@bananarepublic.co.uk.

Except if exercising your statutory right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our easy returns by mail.

All jewellery must have any hygiene seals intact to be eligible for return. This does not affect your statutory rights.

Where can I mail in my return?

Returns are free for UK customers and must be posted back no later than 30th June 2022.

Just use the pre-paid Royal Mail or Collect + shipping label included in your package. If using another shipping method at your own expense, please be sure to send to the following address:

Gap Europe Limited
Castle Mound Way
Rugby
CV23 OWA
United Kingdom

Follow the below instructions to package your return and mail it back to us:

1. Detach the top customer portion of the invoice for your records.
2. Circle the item(s) that you are returning and note the quantity and return reason(s) for each item on your invoice.
3. Pack and seal your return securely, in the original packaging, and include the completed invoice.
4. Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
5. If using one of the prepaid shipping labels provided, take the package to either your nearest Royal Mail or Collect + drop off location. (You can find your nearest Collect+ store by texting COLLECT and your postcode (e.g. COLLECT NG23 5HD) to 84555 or at www.collectplus.yodel.co.uk).

What if I have a faulty Banana Republic item?

Your statutory rights are not affected. If you have a faulty item, please contact our customer service team at custserv@bananarepublic.co.uk.

As our Distribution Centre will soon be closing, Banana Republic faulty items must be received by 9th August 2022. Please retain proof of postage. This does not affect your statutory rights. If you have any queries, please contact custserv@bananarepublic.co.uk.

After 9th August 2022, if you have any queries surrounding faulty products from an order placed on bananarepublic.co.uk prior to 31st May 2022, please contact the Customer Service team at custserv@bananarepublic.co.uk.

Where can I shop Banana Republic products now that bananarepublic.co.uk has closed?

The last day you can shop on bananarepublic.co.uk was Tuesday 31st May 2022. You can follow Banana Republic on various social channels, including Facebook, Instagram, and on Twitter to stay up to date on any future shopping alternatives.

For any further queries, please contact custserv@bananarepublic.co.uk.

What will happen to my customer data?

Your data will continue to be held by Banana Republic in accordance with the terms of its Privacy Notice, to allow Banana Republic to manage any service queries, returns or recalls for orders placed on bananarepublic.co.uk before 31st May 2022.

For full details of this Privacy Notice, please click here.

How can I stay informed about Banana Republic?

You can follow Banana Republic on various social channels, including Facebook, Instagram, and on Twitter.

For any further queries, please contact custserv@bananarepublic.co.uk.

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