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Security & Policies
Credit Card Safeguard

Secure Online Shopping

Secure Socket Layering (SSL)

The SSL technology on our secure servers encrypts your personal information, including credit or debit card number, name and address before transmitting it over the Internet. To make sure you are accessing our secure server before you submit personal financial information, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at 00 800 0500 5555 (calling within the UK) or + 1 614 744 3998 (calling internationally). Customer Services representatives are available 24 hours a day, seven days a week, and will be happy to assist you.

Mastercard® SecureCode™ and Verified by Visa

We support MasterCard SecureCode and Verified by Visa, security technologies that authenticate your MasterCard or Visa card, and ensure that only the authorized cardholder is placing the order. If the bank that issued your MasterCard or Visa card supports this service, you may be prompted to enter your password or to sign up for the service as you check out. You can also activate your current card now. If you wish to enroll before completing your purchase, please visit the MasterCard website or Visa website.

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer.

Fraud Protection

We take certain measures to detect and prevent fraud. As part of these measures, we may call you to verify your order details and identity.

How do I contact you?

  • By Email:

    Click here to email Banana Republic Customer Service

  • By Phone:

    Calling within the UK: 00 800 0500 5555
    Calling international: + 1 614 744 3998 (you must first dial the applicable International Dialing Prefix, then 1)

    Note: International calling rates will apply.

  • By Mail:

    Gap EHQ
    Freepost WD 3719
    Castle Mound Way
    Rugby, Warwickshire,
    CV23 0BR
    United Kingdom

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